Client:

Lehigh Valley Health Network—Mission Possible Summit

Overview:

Lehigh Valley Health Network (LVHN) was founded in 1899 and today includes three campuses across Pennsylvania. It is a major clinical campus for Penn State University’s College of Medicine and is consistently rated as one of the country’s top hospitals by U.S. News and World Report.

LVHN needed to kick-off a culture change in their organization. Despite high national rankings and a great reputation, they felt there was a gap between their vision and their daily reality. We helped them bring together 1,000 employees from all levels of their organization including managers, administrators, doctors, nurses and staff to answer real questions: When our vision is in action, what are we doing? What actions, beliefs and attitudes are we demonstrating? What gets in our way of living our vision? What do we need to start doing, stop doing, and keep doing to ensure we are achieving our vision every day?

In a one-day session, they were able to identify the top issues across the organization that consistently came up and outline a strategy to address them, both in the short-term and the long-term.

Results:

A renewed sense of alignment and purpose across all levels of the organization has inspired improvements in employee satisfaction and patient satisfaction—all vital to the success of the network as it provides high quality care across 50,000 admissions, 14,300 inpatient surgeries, 450,000+ outpatient visits, 14,800 outpatient surgeries, 119,000 ER visits and 3,184 births.

Process/Technology:

Visioning sessions, theme identification, voting.

Tags:

Large group meeting, whole system engagement